Hosted Business Telephony, Network & CCTV Upgrade Across Multiple Sites
Omni3 replaced an on-premises business telephone system with Elevate hosted telephony for a local wine merchant — connecting a warehouse, offices and retail shops on one platform, with calls transferable and overflow configured between all locations.
Multi-site
Warehouse, offices and retail shops
Elevate
Hosted cloud telephone system
Hikvision
CCTV across all sites, single-app viewing
1
Supplier for telephony, cabling, network and CCTV
The challenge
A local wine merchant operating across a warehouse, offices and retail shops had telephone and network infrastructure that was built around each individual site rather than the business as a whole. The on-premises telephone system in place served its original purpose, but it presented the business with a choice as the equipment aged: invest in replacing it with similar on-premises infrastructure, or move to a different approach.
Beyond telephony, the business also needed more capable network infrastructure, updated structured cabling in the warehouse and offices, and a CCTV solution that allowed management to view cameras across all locations without needing to be on site.
The client asked Omni3 to review the existing setup across all of its premises and recommend the right direction across telephony, connectivity, cabling and security. One supplier, reviewing everything together, was the starting point.
Elevate hosted telephony — one system across every site
After reviewing the client's existing on-premises telephone system and the available replacement options, Omni3 recommended moving to a hosted cloud telephone platform. Replacing like-for-like on-premises hardware would have involved similar capital expenditure, ongoing maintenance exposure and continued site-dependency — none of which addressed the business's underlying need for better communication between its locations.
An Elevate hosted telephone system was installed and the shop telephone lines were brought onto the same platform. Rather than each site operating its own independent telephone arrangement, the warehouse, offices and retail locations became part of a single business telephone system.
Calls transferable between all sites
With all locations on the same hosted platform, calls can be transferred between the warehouse, offices and retail sites as part of one business telephone system. A call answered at one location can be passed directly to a colleague at another — without the caller needing to ring a different number, and without any dependence on the two locations being physically connected.
Call routing was configured so that unanswered calls can overflow between sites rather than remaining tied to a single location. If a call to the warehouse goes unanswered, it can route to the office. If the shop is closed, calls can reach someone elsewhere in the business. This behaviour is managed through the hosted platform — it can be adjusted without any change to physical equipment.
Omni3 handled the design, provisioning, configuration and migration of the telephone service, including integrating the shop telephone lines into the hosted platform. Keeping your existing business numbers is an important part of any telephone system change — Omni3 managed the migration of the client's existing telephone numbers onto Elevate as part of the transition.
Why hosted rather than on-premises?
The on-premises approach requires hardware at the main site, and typically either a separate system or SIP trunking to extend calls to other locations. When equipment reaches end of life, it requires capital investment and an engineer visit to replace it. Moves, changes and additions involve physical configuration.
With a hosted platform, the telephone system infrastructure is maintained in the cloud. Adding a location, changing call routing or adjusting overflow behaviour is a configuration change — not a hardware project. For a multi-site business, this is a meaningful operational difference.
Structured cabling, router and network upgrade
Moving to a hosted telephone system depends on the quality and reliability of the IP connectivity at each site — VoIP call quality is directly affected by the underlying network. As part of the project, Omni3 reviewed and upgraded the network infrastructure across the client's premises to ensure it would properly support the new communications environment.
The warehouse and offices were re-cabled as part of the wider infrastructure upgrade, and the router and network switching were replaced or upgraded to support the new communications environment. Treating the cabling and active network equipment as part of the same project — rather than upgrading the telephone system onto an unchanged network — meant the complete communication path was considered together.
The broadband service was supplied by Omni3 as part of the project. A hosted telephone system routes calls over the internet connection, so the quality, reliability and configuration of the broadband service directly affects call performance. By supplying the broadband as well as configuring the network equipment and telephone system, Omni3 was responsible for the complete communication path — from the incoming service to the end-user experience.
Hikvision CCTV across all sites, one app
Omni3 installed a new Hikvision CCTV installation across the client's sites and configured the systems for central remote viewing through a single app. This allowed authorised users to view cameras across the warehouse, offices and retail locations without needing separate local viewing systems for each site — and without needing to be physically present at any location.
Remote viewing is available from anywhere with suitable internet connectivity. For a business operating across multiple sites and managed by a small team, the ability to check camera feeds from a single point without attending each location is a practical operational improvement.
The outcome
Across a warehouse, offices and retail shops, the client moved from site-dependent telephone infrastructure to a single hosted platform with connected communications across every location:
- One hosted telephone system across the warehouse, offices and all retail sites — calls handled as part of one business telephone platform.
- Calls transferable between all locations — a call to one site can be passed directly to a colleague at another.
- Unanswered calls configured to overflow between sites rather than remaining unanswered at a single location.
- Reduced dependence on on-premises telephone hardware and the maintenance and replacement cycle that comes with it.
- Upgraded structured cabling in the warehouse and offices, supporting both the telephone system and wider business connectivity.
- Router and network switching upgraded to properly support the new communications environment.
- Hikvision CCTV across all sites, viewable through a single app from any location with internet access.
- One supplier — Omni3 — responsible for telephony, cabling, network infrastructure, connectivity and CCTV.
Services delivered on this project
Hosted Telephony & VoIP
Elevate hosted telephone system across warehouse, offices and retail sites.
Business Broadband & Connectivity
Broadband and connectivity supporting the hosted telephony environment.
Business Networks & Wi-Fi
Router and network switch upgrade across the business premises.
Data Cabling
Structured cabling installed across the warehouse and offices.
CCTV Installation
Hikvision CCTV across multiple sites with single-app remote viewing.
Connectivity & Communications
The full Omni3 connectivity, network and communications service range.
Operating across multiple locations?
If your business operates from more than one site and your telephone and network infrastructure reflects that history rather than your current needs, Omni3 can review the complete setup and recommend the right approach — telephony, cabling, connectivity and security.