AlarmCare: annual maintenance for your intruder alarm
An intruder alarm is only useful if it still works when you need it. AlarmCare is Omni3's scheduled maintenance for intruder alarms: an annual visit, a remote check six months later, and a report each time.
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What AlarmCare is, and who it suits
AlarmCare is our maintenance package for intruder alarms (sometimes called burglar alarms). It suits homeowners and businesses who want their alarm looked after on a planned basis.
Why we offer care after installation
Installing an alarm is the start of its working life. Over time:
- Equipment ages and detectors, keypads and sounders can become less reliable.
- Batteries deteriorate, which can cause faults.
- Faults develop, often without anyone noticing.
- Your needs change: new users, new codes, a different layout or a new business use.
A planned annual check, with a report, helps you spot problems early and keep the system usable and reliable.
The practical benefits
- Your alarm is inspected and tested every year, with a remote check around six months later.
- A written report after each check, so you know the state of your system.
- Battery testing, and a review of system logs and app operation.
- Minor programming adjustments as your needs change.
- Remote assistance and diagnostics in normal hours.
- A renewal reminder, so cover does not lapse unnoticed.
Choose your package
AlarmCare Essential
| Alarm size | Price per year including VAT | Price per year excluding VAT |
|---|---|---|
| Up to 15 devices | £216 | £180 |
| 16 to 30 devices | £270 | £225 |
| 31 to 50 devices | £354 | £295 |
| More than 50 devices | Survey and individual quotation | |
VAT-inclusive figures are calculated at the standard rate of 20%. The written quotation and agreement set out the applicable terms.
Included:
- One annual on-site inspection and maintenance visit
- One remote maintenance check approximately six months later
- A report following each check
- Inspection and functional testing, battery testing, and review of system logs and app operation
- Minor programming adjustments
- HomeControl2.0 / PyronixCloud subscription for compatible Pyronix systems
- Normal-hours remote assistance and diagnostics
- Renewal reminder, and priority scheduling of chargeable repairs
AlarmCare Plus
| Alarm size | Price per year including VAT | Price per year excluding VAT |
|---|---|---|
| Up to 15 devices | £354 | £295 |
| More than 15 devices | Quotation required (the £295 price does not apply) | |
VAT-inclusive figures are calculated at the standard rate of 20%. The written quotation and agreement set out the applicable terms.
Everything in Essential, plus:
- One normal-hours fault callout per contract year, including the first on-site labour hour
- Priority scheduling, without a guaranteed attendance time
- 10% discount on additional normal-hours labour
Priority scheduling means your callout is scheduled with priority. It does not mean a guaranteed attendance time. Plus above 15 devices is individually quoted.
How we count devices
For pricing, each of these counts as one device: detector, door or window contact, keypad, internal or external sounder and expansion module. A combined physical unit counts once.
These are not counted: the main control panel, the communicator, batteries, remote keyfobs and app users.
Omni3 confirms the final device count and package eligibility when assessing your system.
Support hours
Normal support hours are Monday to Friday, 08:30 to 17:30, excluding bank holidays. These are support hours, not a guaranteed attendance time.
What is charged separately
- Parts and replacement batteries
- Out-of-hours attendance
- Additional fault callouts, and labour beyond the included allowance (Plus)
- Repairs, which are quoted and charged separately
- Alarm receiving centre (ARC) monitoring, which is a separate service
Remote checks are scheduled maintenance checks. They are not alarm monitoring: ARC monitoring is a separate service, contracted separately, and nobody is watching your alarm as part of AlarmCare.
Remote checks, eligibility and assessment
Remote checks need compatible equipment, suitable connectivity and your authorisation. Before accepting cover we assess your equipment and remote-access arrangements. We do not promise compatibility with every system, and we will not ask you to weaken your router or network security to make remote access work.
The included HomeControl2.0 / PyronixCloud subscription applies to compatible Pyronix systems. Other alarm systems need an eligibility check first, and their manufacturer app subscriptions are not included.
Taking over an alarm Omni3 did not install
An alarm takeover assessment is £125 excluding VAT (£150 including VAT).
App renewal only
Standalone app renewal is £45 a year excluding VAT (£54 including VAT). App-only renewal is not a maintenance package: it includes no inspection, testing, reports or visits.
Terms
Prices are annual. Payment, cancellation and renewal arrangements are subject to the written quotation and agreement.
How to request cover
- Use the form below, or call 01798 263333.
- Tell us your postcode, equipment make and model (or that you are not sure) and roughly how many devices you have.
- We assess eligibility and remote access, then send a written quotation.
Prefer to check first? Use Check My System's Eligibility.
AlarmCare: common questions
Is AlarmCare the same as fire alarm maintenance?
No. AlarmCare is for intruder (burglar) alarms. Fire detection and alarm systems are a separate service with their own standards. See our fire alarm servicing and maintenance page.
Does AlarmCare stop burglaries or guarantee my alarm will always work?
No. Maintenance helps keep your alarm usable and reliable, but it cannot guarantee that a burglary is prevented or that the system will operate without interruption.
Is AlarmCare an alarm monitoring service?
No. AlarmCare is scheduled maintenance. A remote check is a maintenance check carried out by Omni3. It is not alarm receiving centre (ARC) monitoring, which is a separate, separately contracted service.
Is there 24/7 support?
No. Remote assistance and diagnostics are available in normal support hours (Monday to Friday, 08:30 to 17:30, excluding bank holidays). These are support hours, not a guaranteed attendance time. Out-of-hours attendance is chargeable.
How are devices counted?
Each detector, door or window contact, keypad, internal or external sounder and expansion module counts as one device, and a combined physical unit counts once. The control panel, communicator, batteries, remote keyfobs and app users are not counted. Omni3 confirms the final count and package eligibility when assessing your system.
Can I have Plus with more than 15 devices?
Plus at £295 a year excluding VAT is for up to 15 devices. Above that, Plus is individually quoted and the £295 price does not apply.
Is the app subscription included for any alarm?
The included HomeControl2.0 / PyronixCloud subscription applies to compatible Pyronix systems. Other systems need an eligibility check, and their manufacturer subscriptions are not included.
What does priority scheduling mean?
Your chargeable repairs are scheduled with priority. It is not a guaranteed response or attendance time.
Can you maintain an alarm that Omni3 did not install?
Possibly. We assess equipment eligibility before accepting cover, and an alarm takeover assessment is available for £125 excluding VAT (£150 including VAT). We do not promise compatibility with every system.
What about remote checks and my internet connection?
Remote checks need compatible equipment, suitable connectivity and your authorisation. We assess your remote-access arrangements before accepting cover and do not ask you to weaken your network security.
Is the app subscription on its own a maintenance package?
No. Standalone app renewal is £45 a year excluding VAT (£54 including VAT). It keeps the app service running but includes no inspection, testing, reports or support visits.
What are the payment, cancellation and renewal terms?
The written quotation and agreement set out the applicable terms, including payment, cancellation and renewal.
Request AlarmCare
Tell us what you have. If you are not sure of the make, model or camera count, say so and we will help. We will confirm whether your equipment can be covered.
- Telephone: 01798 263333
- Email: [email protected]