Last updated: 05/03/2026

Omni3 Limited (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This privacy policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us regarding our services.

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This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Omni3 Limited

Oakwood House Guildford Road, Bucks Green, Horsham, West Sussex, United Kingdom, RH12 3JJ  
Email: hello@omni3.co.uk
Telephone: +44 1798263333

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Omni3 Ltd is the data controller responsible for processing your personal data.

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2. Information We Collect

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We may collect the following personal information when you interact with our website or services.

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Information you provide directly

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When you contact us through our website, email, or phone we may collect:

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• Name

• Email address

• Telephone number

• Address or location

• Details about your enquiry or project

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Website usage information

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When you visit our website, we may automatically collect certain information including:

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• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referring website links

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This information helps us understand how visitors use our website and improve our services.

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3. How We Use Your Information

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We use the information we collect for the following purposes:

• Responding to enquiries and providing quotations

• Delivering electrical and technology services

• Communicating with customers regarding projects or services

• Improving our website and user experience

• Monitoring website performance and usage

• Complying with legal obligations

The lawful bases for processing your personal data include:

• Legitimate interest in operating and improving our business

• Performance of a contract when providing services

• Consent where required (for example cookies)

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4. Website Analytics

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Our website may use Google Analytics or similar tools to analyse website traffic and visitor behaviour.

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These tools collect anonymous information such as:

• Pages visited

• Time spent on pages

• Device type

• Approximate geographic location

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This information helps us improve our website and services. Google may process this data in accordance with its own privacy policy.

You can opt out of Google Analytics tracking using browser settings or privacy tools.

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5. Contact Forms

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When you submit a contact form on our website, the information you provide is used solely to respond to your enquiry or provide requested services.

We will not use this information for marketing unless you have given consent.

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6. Customer Reviews

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We may use third-party review platforms such as Trustpilot to collect and display customer feedback.

If you choose to leave a review, the information you provide will be processed according to the privacy policies of those platforms.

7. Cookies

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Our website may use cookies to improve functionality and analyse website traffic.

Cookies are small text files stored on your device that allow the website to recognise your device and remember certain preferences.

You can control or disable cookies through your browser settings.

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8. How We Store and Protect Your Data

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We take appropriate technical and organisational measures to ensure your personal data is protected against unauthorised access, loss, misuse, or disclosure.

Personal data is only stored for as long as necessary to fulfil the purpose for which it was collected or to comply with legal requirements.

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9. Sharing Your Information

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We do not sell or trade your personal information.

Your data may be shared with trusted service providers where necessary, such as:

• Website hosting providers

• IT and system administrators

• Professional advisers

• Regulatory authorities where legally required

All third parties are required to process your data securely and in accordance with data protection laws.

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10. Your Data Protection Rights

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Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your personal data

• Object to certain types of data processing

• Request restriction of processing

• Request transfer of your data

To exercise these rights, please contact us using the details below.

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11. Contact Us

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If you have questions about this privacy policy or how we handle your personal data, please contact:

Email: hello@omni3.co.uk

Telephone: +44 1798263333

12. Complaints

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If you believe your personal data has been handled incorrectly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

ICO Website:
https://ico.org.uk

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13. Updates to This Policy

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We may update this privacy policy periodically to reflect changes in legal requirements or our services. The most recent version will always be available on our website.

What to include in the Privacy Policy

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more. 

To learn more about this, check out our article “Creating a Privacy Policy”.